[Replay] Workplace Revolution: Service Management, IoT and The Future of Work
Today’s episode will be a replay of my interview with Peter Ankerstjerne, 2nd vice chair of IFMA board of directors and Founder / Director Service Marketing International IVS. At the time of the interview he was the CMO at ISS, providing quality experiences for all of the 500,000 employees at ISS and the clients they…
Listen to EpisodeWorkplace Revolution: Service Management, IoT and The Future of Work
Peter Ankerstjerne, Chief Marketing Officer at ISS talks with us about how iSS is adopting the Vested approach, change that is happening in facilities management is affecting the focus on Recruiting and Retention/ Human Resources and the use of technology like IoT, and last but not least the importance of Service Management. You will get…
Listen to EpisodeMaximize Innovation Through the Vested Way
Kate Vitasek talks with us about buying services with long term incentivized relationship building in mind. She lays out the 3 parts secret sauce in the Vested Approach. Kate shares with us how companies and government similar to P&G, McDonalds, and Microsoft are redefining innovation through expanding the pie, and sharing the pie in outsourced relationships. …
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